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Thread: DBx update fails

  1. #1

    Default DBx update fails

    Hello,
    I have purchased Ekahau Site Survey Pro Pack which includes Chanalyser Pro license and DBx. When I install Chanalyser Pro and then connect the DBx, it says "Updating Wi-Spy Device. Allowing Windows to detect the Wi-Spy device. Do not reboot!" Then after a short while the update fails "Error while updating the Wi-Spy device. Please reconnect your device and try again." This happens every time.
    Chanalyser then does not recognise the DBx. Running Windows7. What could be wrong?

  2. #2
    Join Date
    Sep 2011
    Location
    Boise, ID
    Posts
    178

    Default

    Brucer,

    Interesting, could you send this to our email? support at metageek d0t net. We can work from there, thanks!

    Stephen

  3. #3

    Default

    email on its way.

    BR.

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